With today’s businesses run by computer systems up time and responsiveness is a must. This package is for the small business in need of piece of mind. A 4 hour response time is what we aspire in this package. The going rate for IT work on networks is $110 hr in purchasing a 10 pack that is billed at $95 so that is a savings of $150 and adding a piece of mind. Contact Matt at Bright Side of the Moon to get your contract started. The areas of support are monitors,computers,printers, sound systems, phone systems and security systems.